Damir B.

COE Customer Experience – CX

Workforce at your fingertips

Outsourcing your call center services means gaining access to skillsets outside your physical geographic location or reach. Agents that can help you overcome language and time zone barriers are ready and waiting for your call at any time of day or night.

Save time & money

Hiring an in-house team can be expensive and time-consuming. We help you handle the training, onboarding, and management of your outsourced agents, plus continuously help you optimize your outcomes and provide consultancy on ways to improve your customer experience, all at a fraction of the price of internal staffing.

Experience

GoCloud has been offering high-quality omnichannel and multilingual customer support and outbound call center services to B2C and B2B clients from a wide range of industries and sizes for more than seven years.

Data protection

Confidentiality and data protection are our highest priorities and have been effectively implemented for years. GoCloud is ISO 9001 and 27001 certified and GDPR-compliant.

Over 500.000 hours with 122 employees and narly 7.000.000 contacts is our run rate today.

Tell Us Your Needs

We have extensive call center management expertise and knowledge with an emphasis on providing improved operational performance and a superior customer experience.​

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