We provide omnichannel support, meaning we can handle customer inquiries via phone, email, and live chat, ensuring a consistent customer experience across all communication channels.
We don’t just fill seats, we build customer experience teams that care as much as you do. Whether you’re handling live chat, email, or phone support, our nearshore professionals treat your customers like their own. You get friendly, fast, multilingual support that grows with your business, and feels like an extension of your brand from day one.
With over 500,000 hours of experience and a dedicated team of 122 skilled employees, StorsenDigital has handled nearly 7 million customer contacts. Our services operate 24/7, allowing us to manage customer inquiries across all time zones, breaking down language barriers to deliver exceptional customer support at any time of the day or night.
Outsourcing your call center services to StorsenDigital saves your business time and money by reducing the need for in-house training and management. Our highly trained team focuses on improving your operational performance while providing a superior customer experience.
Our call center services are designed to provide multilingual support across multiple channels, ensuring that your business can engage with customers through their preferred communication method—whether it’s phone, email, or live chat.
We prioritize confidentiality and data protection, adhering to the highest standards of security. We are ISO 9001 and ISO 27001 certified and fully GDPR-compliant, ensuring that your customer data is handled with the utmost care and security.
Our 24/7 call center services allow businesses to provide continuous customer support, regardless of time zones. Whether it’s assisting customers late at night or during business hours in another part of the world, we’re there when your customers need us.
Our team can handle customer inquiries in multiple languages, providing seamless communication across global markets.
We support multiple communication channels, ensuring that customers can reach you through their preferred methods, whether it's phone, email, or live chat.
By choosing us for your call center services, you gain access to over 500,000 hours of experience in delivering top-quality customer support. With a team of skilled professionals and an emphasis on security, we provide tailored solutions that improve operational performance while protecting your customer data.
With nearly 7 million customer contacts handled and over 500,000 hours of experience, our team is equipped to deliver exceptional customer support for businesses across a variety of industries.
Our omnichannel call center services offer multilingual support, allowing your business to engage customers at any time, regardless of location or language barriers.
We prioritize data protection and confidentiality, adhering to ISO 9001 and ISO 27001 standards. Our services are GDPR-compliant, ensuring that your business operates within the highest security standards.
Outsourcing your call center services to StorsenDigital eliminates the need for in-house training and management, saving your business time and reducing operational costs
Yes! Our team provides multilingual support, ensuring that customer inquiries are handled seamlessly in various languages, no matter where your customers are located.
We provide omnichannel support, meaning we can handle customer inquiries via phone, email, and live chat, ensuring a consistent customer experience across all communication channels.
We are ISO 9001 and ISO 27001 certified, and fully GDPR-compliant. This ensures that your customer data is handled securely, meeting all necessary compliance and confidentiality standards.
Tell us your business needs and let us handle your call center services, so you can focus on growing your business!
In SaaS, customer experience is not a cost center. It is part of revenue.
Support, onboarding, renewals, and customer success all directly impact:
Churn
Expansion
Net revenue retention
Product adoption
SaaS companies that invest in structured CX outperform those that treat support as a ticket desk.
SaaS CX requires:
Product knowledge
CRM and ticketing systems
SLA and escalation management
Integration with product and engineering
Revenue and retention focus
This is not call center work.
This is operational excellence.
Nearshore CX teams provide:
Real-time collaboration with product teams
Language and cultural alignment with EU and US customers
GDPR compliant operations
High quality support at lower cost
Western Balkans teams combine technical literacy with service mindset.
StorsenDigital provides:
Tier 1 support
Tier 2 technical support
Customer success
Onboarding teams
Retention and renewal support
Delivered by nearshore teams trained on:
SaaS platforms
CRM systems
Knowledge bases
Support workflows
This allows SaaS companies to scale without losing quality.
Our CX teams support SaaS companies with:
Customer onboarding
Technical troubleshooting
Subscription and billing support
Product adoption
Churn prevention
Upsell and renewal assistance
This is how CX becomes a growth engine.
SaaS companies choose StorsenDigital because we combine:
Nearshore delivery
Technical and product literacy
Customer-centric culture
Microsoft and CRM expertise
Scalable talent through PeopleShore
We operate as part of your revenue operation, not just your helpdesk.
Yes. All CX operations are delivered under:
GDPR aligned processes
Secure IT environments
European data protection standards
