Top 5 Qualities to Look for in Your Ideal Outsourcing Partner

Whether you’ve chosen nearshoring or offshoring, one thing is certain. You’re on the route to outsourcing and you may be concerned about whether you’ve made the right choice. There is a lot of literature out there that touts the benefits of outsourcing.

But dipping your toes in the water may seem like a frightening move. Don’t worry. We are here to put your mind at ease when forming your new outsourcing partnership.

In the article below, we’ll cover five of the key qualities to look for in your ideal outsourcing partner to ensure you don’t make any costly mistakes. So, without further ado, let’s get started.

5 Qualities to look for in your ideal outsourcing partner

The road to choosing an outsourcing partner is long and arduous. You’ve done background checks. You’ve considered reviews and references. You’ve laid out the non-disclosure agreement. You’ve reached consensus on a broad range of technical and operational aspects.

But before you get started, there is a little gem that we’d like to share with you that could save your outsourcing partnership and ensure your business thrives at the same time. And that is that you should consider starting off with a pilot project to ensure your outsourcing partner meets and exceeds your expectations.

Once they’ve submitted this project to you, it’s time to start the evaluation process. With this in mind, it’s time to consider the top five qualities your outsourcing partner should have exhibited during the pilot project phase. For the purposes of quality assurance, here they are:

Communication skills

Communication skills may sound overrated but they have, are, and will continue to play a pivotal role in a project’s success. Picture this: a team receives written instructions to carry out a task.

If there is no clarification or there aren’t any follow-up questions to iron out any misunderstandings, the team will simply proceed with their misplaced ideas only to deliver a final outcome that is far from the desired result.

On the other hand, teams that communicate frequently with each other, addressing all and any questions or concerns, are much more likely to deliver on time and according to expectations.

Some potential aspects to consider in this regard include: 

  • The right communication tools (not too many so as not to dilute the communication)
  • An expression for a preferred professional language preference
  • The type of business language that is considered acceptable
  • Methods of dispute resolution and open channels where grievances or concerns can be raised
  • And others.

Cultural fit

Many businesses looking for outsourcing partners overlook the quality of cultural fit. This is another crucial ingredient in the outsourcing space because it can lead to miscommunication, misunderstandings, unintended gaffes, and ultimately, incomplete project or projects that have been completed to a bare bones structure. Something nobody wants.

Culture doesn’t only refer to language differences. It’s a whole societal structure that one needs to have an understanding of. What is considered polite or impolite in your country or location? What are some important local celebrations? What action(s) would cause offense if they were carried out? Having clear answers to these questions can help eliminate a great part of the uncertainty and it is worth training your teams on both sides of the equation in this regard.

Reliability

Next up is the quality of reliability. Reliability means receiving results as and when planned with no hiccups before, during, or after the delivery. Results can mean many different things to different businesses. For some, it’s project deliverables in a tangible format such as production of hardware.

For others, the deliverable may be an intangible product such as software. In either case, what is important is that your outsourcing partner delivers according to your expectations while following your short, medium, and long-term goals and vision and aligning their deliverables with your project timelines diligently.

Technological capability

Another critical element in choosing the right outsourcing partner after you’ve done your research is determining their technological capabilities. Are they modern or outdated? What industry expertise do they have? What can you learn from them as opposed to them learning from you?

Whether it’s hardware or software, cloud-based solutions, applications, cybersecurity, or anything else, you need to ensure that your partner is physically capable of carrying the load you’ve given them so that you can receive deliverables on time. Other capabilities worth mentioning here include the talent pool that they have access to and their skills and expertise.

Strategic alignment

When it comes to strategic alignment, you’ll recognize this to be a key quality to look out for. Since no business outsources for the sheer pleasure of doing so, it is essential that your own organization’s ultimate business goals and objectives are met. This should be achieved while your outsourcing partner offers you the opportunity to grow and enjoy scalability while pursuing elements of cost-effectiveness.

If your outsourcing partner is as vested in your business’ success as you are, you will be better prepared for business expansion and growth. Thus, you will be better equipped to handle growth and change with a partner at your side, ready to assist you in meeting your business’ unique needs.

Conclusion

And there you have it. A brief breakdown of the top five qualities that you should be looking for in your outsourcing partner. 

In outsourcing, it is never a case of choosing the most cost-effective solution. Instead, it’s about considering the strategic partnership in a holistic and balanced way so that you can make the most out of it. 

Ready to find your perfect outsourcing partner? StorsenDigital is the answer. Contact us today for a consultation and let’s unlock the full potential of your business together.

Published: March 20, 2024

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StorsenDigital is a leading company that specializes in sourcing the best outsourcing talents in Europe. With the rise of remote work and digital transformation, skilled professionals are in high demand, and StorsenDigital is at the forefront of managing the supply and demand of these talents.
StorsenDigital is a leading company that specializes in sourcing the best outsourcing talents in Europe. With the rise of remote work and digital transformation, skilled professionals are in high demand, and StorsenDigital is at the forefront of managing the supply and demand of these talents.